Conditions of Use
Welcome to the Best Buy™ Web site. By using the Best Buy Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF
USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear
elsewhere on the Best Buy Web site. The policies of Best Buy retail stores may differ substantially from those
applicable to your use of the Best Buy Web site.
References to Best Buy herein refer to Best Buy Co., Inc., BestBuy.com, LLC, or their affiliates, subsidiaries and
designees as deemed appropriate by Best Buy.
Best Buy reserves the right to make changes to the Best Buy Web site and its Conditions of Use and Legal Notices at
any time. Each time you use the Best Buy Web site, you should visit and review the then current Conditions of Use,
Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with
the Best Buy Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive
remedy is to discontinue using the Best Buy Web site.
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent
activities on the site are prohibited.
Disclaimers and Limitation of Liability
By using the Best Buy Web site, you expressly agree that use of the Best Buy Web site is at your sole risk. The Best
Buy Web site is provided on an "AS IS" and "as available" basis. Neither Best Buy nor its parent company, affiliates,
subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content
providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively,
"Associates") warrant that use of the Best Buy Web site will be uninterrupted or error-free. Neither Best Buy nor its
Associates warrant the accuracy, integrity or completeness of the content provided on the Best Buy Web site or the
products or services offered for sale on the Best Buy Web site. Further, Best Buy makes no representation that
content provided on the Best Buy Web site is applicable to, or appropriate for use in, locations outside of the
United States. Best Buy and its Associates specifically disclaim all warranties, whether expressed or implied,
including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice
or written information given by Best Buy or its Associates shall create a warranty. Some states do not allow the
exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.
Under no circumstances shall Best Buy or its Associates be liable for any direct, indirect, incidental, special or
consequential damages that result from your use of or inability to use the Best Buy Web site, including but not
limited to reliance by you on any information obtained from the Best Buy Web site that results in mistakes,
omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any
failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or
any other claim, even if an authorized representative of Best Buy has been advised of or should have knowledge of the
possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and
services available through the Best Buy Web site. Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
Intended for Users Over 13
The Best Buy Web site is intended for use by individuals 13 years of age or older. The Best Buy Web site is not
directed to use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or
guardian to use this site.
Product Display/Colors
The Best Buy Web site attempts to display product images shown on the site as accurately as possible. However, we
cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon
the monitor you are using.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where
discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or
omissions including after an order has been submitted and whether or not the order has been confirmed and your credit
card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy
will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate
when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in
accordance with Best Buy's Return Policy.
Pricing Policy
Online prices and selection generally match those in our stores, but may vary. Prices and offers are subject to
change.
Online Price Guarantee
We will refund 100% of the difference if a price on BestBuy.com is reduced within 30 days of the shipping, pickup or
special delivery date (14 days for desktop computers, notebooks, monitors, camcorders, digital cameras and radar
detectors, 60 days for HDTVs purchased from 6/3/07 through 2/2/08). You may receive the lower price only by calling
1-888-BEST BUY (1-888-237-8289). We will honor the lower price only if it is displayed on our Web site when you
notify us. Exclusions apply. For full details, see our online price guarantee in our Help section.
Store Price Guarantee
Two more great reasons to buy with confidence.
If you're about to make a purchase and discover a lower advertised price offered by a local retail competitor on the same available brand and model, let us know and we'll match that price on the spot. Already bought? We'll refund you the price difference from our own sale price, or 110% of the difference from our competitor's sale price, up to 30 days after your purchase (14 days on select categories, 60 days for HDTVs purchased from
6/3/07 through 2/2/08).
Either way, simply bring in proof of price while that lower price is in effect. The Price Guarantee does not apply to our or our competitor's free offers, limited quantity items, open-box items, clearance items, mail-in offers, financing or bundle offers. For other exclusions and full details, visit BestBuy.com or the Customer Service counter for our Price Guarantee Customer FAQ Brochure.
Sales Tax Policy
Because Best Buy does business throughout the United States and collects and remits sales tax as required by law, the
Best Buy Web site also collects and remits sales tax as appropriate. If you have tax-exempt status, please visit any
of our Best Buy stores or contact our commercial sales division, BestBuyBiz, at www.BestBuyBiz.com or call
(800)-373-3050. You will be required to provide your state tax-exempt certification prior to purchase. Please note:
Best Buy reserves the right not to sell to resellers.
Paying for Your Order
You may pay for your orders with Best Buy Gift Cards, our electronic Digital Coupons and with a Best Buy credit card
or major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®,
American Express® and Discover® Card.
Generally, credit and debit card are not charged until we either ship the item(s) to you or confirm store
availability (at which time you will be charged only for the goods we have actually shipped along with any
appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit
card issuer at the time you place the order, which may have an effect on your available credit line. Please contact
your credit card issuer for more information.
If you ordered a special delivery item, you will be charged once a delivery time is confirmed. For digitally
delivered orders, your credit or debit card will be charged at the time that you initiate the download of the
product.
Using Digital Coupons
Digital Coupons, unlike credit or debit cards, are debited at the time an order is placed. Digital Coupons will
automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to
their noted expiration date and within a single transaction. Coupon cannot be replaced if it is lost, stolen,
deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the
excess value of the coupon will not be refunded. For more information, see Digital Coupons in our Help section and
review details of each respective Digital Coupon offer.
Reward Zone Program
The Reward Zone program membership is available to U.S. persons at least 13 years of age. This program lets
you earn points toward reward certificates, which are coupons for discounts off future in-store purchases.
Points will not be earned for the following: instant and mail-in rebates, Best Buy Gift Card purchases,
purchases paid by Reward Certificate, sales tax, state fees, shipping charges, delivery charges, restocking
fees and certain items that are excluded in particular promotions. Full program rules available at
MyRewardZone.com or in our stores.
Using Reward Certificates
Reward Certificates, unlike credit or debit cards, are debited at the time an order is placed. The value of Reward
Certificate(s) must be equal to or less than the purchase amount. Reward Certificates are good for one-time use only.
You must enter a valid credit card (or Gift Card) when using Reward Certificates online. Any amount charged to a
credit or debit card will be treated as set forth above. Reward Certificates must be used prior to their noted
expiration date and within a single transaction. Certificate cannot be replaced if it is lost, stolen, deleted, or if
you cancel or return your purchase. For more information, see Redeeming Reward Certificates Online in our Help
section.
Using Gift Cards
Gift Cards, unlike credit or debit cards, are debited at the time an order is placed. Gift Cards will automatically
be redeemed to purchase totals, up to the total purchase amount. In the event the total purchase amount exceeds the
value of the Gift Card, you will be required to use another Gift Card or a credit or debit card to pay the
difference. Any amount charged to a credit or debit card will be treated as set forth above. In the event of a
partial return of an order using both a Gift Card and a credit or debit card, returned amounts shall first be
credited to the credit or debit card, and any remaining balance will be credited back to the Gift Card. See our Help
section for more details about returns.
Starting December 2nd, Reward Zone program members earn points when they buy Best Buy Gift Cards, not when they redeem them. That means you have until December 2nd to use any Best Buy Gift Cards you have and get Reward Zone program points. Also starting December 2nd, you can get Best Buy Gift Cards for everyone on your list and get more Reward Zone points for yourself - just in time for the holidays!
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by
verifying your method of payment or shipping address. We reserve the right to reject any order you place with us,
and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to
notify you using the e-mail address you have given us with the order.
Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the
charge has been made against your card.
Order Acceptance/Confirmation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor
does it constitute confirmation of our offer to sell. The Best Buy Web site reserves the right at any time after
receipt of your order to accept or decline your order for any reason.
Return Policy
All sales made through the Best Buy Web site are subject to Best Buy's return policy. For a complete explanation of
the return policy, please see Returns in our Help section.
Order Limitations
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without
giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave
us when you placed the order.
Order Limitations/Limited Quantities
Best Buy may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.
Best Buy also reserves the right to reject any order you place with us. These restrictions may include orders placed
by the same Best Buy Web site account, the same credit card, and orders that use the same billing and/or shipping
address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or
billing address provided at the time the order was made. Best Buy reserves the right to limit or prohibit sales to
dealers.
Shipping
All orders placed on this site are subject to product availability and will be shipped according to Best Buy's
shipping policies.
In the rare event that your order never arrives, notification of lost items must be received within 60 days from
receipt of the shipping confirmation e-mail.
Please review the Shipping & Deliveries page in our Help section for additional information on shipping times, rates,
and policies.
Notification of Copyright Infringement under the Digital Millennium Copyright Act
- If you believe that your copyrighted material may have been infringed, please provide Best Buy's Copyright Agent with the following information in writing:
-
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.
- Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted.
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Best Buy's designated agent to receive notifications of claimed infringement can be reached by:
Mail:
Caldwell A. Camero
DMCA Agent
Best Buy Enterprise Services, Inc.
B6-Legal Dept.
7601 Penn Ave. S.
Richfield, MN 55423
E-mail:
dmca.agent@bestbuy.com
Fax:
612-292-2323
Phone:
612-291-1000
For additional information regarding this procedure please reference 17 USC 512.